Frequently asked
questions

Why was INGA created?

INGA, launched in 2020, was created because we found that there were many professionals and organisations out there seeking for quick and credible sources that would provide them a comprehensive overview of a country’s situation from a social and human rights perspective. While there are many databases available to the public it is sometimes difficult to have the time and resources to conduct this level of research, so we have done this for you! For now Inga provides reports updated on an annual basis, but we are already looking to enhance this in order to update the database more often!

How many countries are included in the database?

Our database includes over 200 countries and territories. Not all of the countries have data for every indicator, upon selecting a country and prior to making the purchase you will be able to see how many indicators are available per category. INGA does not provide country reports for: British Virgin Islands, Channel Islands, Curacao, The Faroe Islands, French Polynesia, Gibraltar, Isle of Man, Kosovo, Monaco, New Caledonia, Northern Mariana Islands, Sint Maarten (Dutch part), St. Martin (French part), Turks and Caicos Islands, and Virgin Islands (U.S.). This is due to the limited data available from our sources.

Is there data available for every indicator for every country?’

While most of the country reports include data for almost all of the indicators, there are certain countries where some indicators will not have data. Upon selecting a country and prior to making the purchase you will be able to see how many indicators are available per category.

Is INGA available in multiple languages?

The INGA platform and reports are currently available in English. Stay tuned, we are working on this!

Are there any updates launching soon?

INGA was launched in June 2020 We are already working on new updates and features to add. We would love to hear your feedback on what you would like to see next, please write to us at inga@communityinsights.eu.

Does INGA provide sector-specific data?

At this initial phase, INGA does not provide sector-specific data. However, this will be included in the next phase. If you would like support with a sector- or organisation-specific research or assessments please visit: Get started or https://communityinsights.eu.

Can INGA replace country visits or in-depth studies such as environmental, social, health, human rights impact assessments?

No. INGA is intended to provide organisations with an overview of the situation of a country from the perspective of social and human rights. It does not replace in-depth studies, which are recommended when trying to understand the realities on the ground along with those operational or sector risks.

What if I need further support? Can I speak to a professional about my report and about further analysis?

Yes! INGA and Community Insights Group (CIG) have a wide variety of technical experts on hand in the areas of social, human rights, environment, gender, land, livelihoods, Indigenous Peoples and labour and supply chain if you would like additional support. See the Get started page for options, whether you need support with selecting the indicators, interpreting the INGA data, or more specific advisory services. We can also support your team through an hourly session or could develop a session based on your organisation’s needs such as in the form of training, including face-to-face, video-based or online.

What other services does INGA provide?

INGA, through Community Insights Group (CIG), supports a range of organisations with integrating people-centred approaches to their ways of operating. We carry out social and environmental due diligences, provide support with building human rights due diligence processes as well as conduct human rights risk and impact assessments. We build organisations’ capacities to consider, identify and respond to risks related to their workforce, supply chains and societies where they operate or invest in. We invite you to visit Community Insights Group here to learn more!

What topics are included in INGA?

INGA comprises over 300 indicators under 7 categories: Country snapshot; Access to infrastructure and services; Non-discrimination and equality; Peace and Security; Communities and their living environment; Land, property and natural resources; and Labour and working conditions.

How frequent is the INGA updated?

The data is updated on an annual basis. The data for the 2020 reports were updated in May of 2020. INGA aims to include the most current data available for each indicator. There are some cases where indicators may not be from the current or previous year.

Where does INGA gather its data from?

INGA gathers data from a number of established sources such as United Nations agencies, World Health Organisation, World Bank, International Labour Organisation, and the OECD to name a few. There are approximately 50 sources. The INGA team of experts work to select data sets that are current, and relevant to provide a country’s social and human rights context.

Why can’t I view the full list of indicators prior to purchasing a report or membership?

Unfortunately, full INGA data is only available to those that purchase a country report or a membership. We have offered a free sign up option which will allow you to view an example report with a few indicators.

Why should I trust INGA data?

INGA strives to make the best data and sources available to you. INGA was produced by social and human rights experts and practitioners who understand the needs and challenges many individuals and organisations are facing in ensuring they make sound decisions based social and human rights considerations. We developed INGA in order to support those making these decisions. INGA’s data comes from well-established, credible sources and are regularly reviewed and updated on an annual basis.

How should I cite INGA and its sources of data?

When using data gathered from INGA, you should always include the original source of the data for each indicator. We have included the original source information on both the platform and in the reports.

Is something missing on our database? Would you like to contribute?

We are always looking for new indicators and data sources that are relevant to INGA. Learn more here about how you can contribute.

How are human rights included?

The corporate responsibility to respect human rights and ‘do no harm’, as stated under the United Nation’s Guiding Principles on Business and Human Rights, (UNGPs) is essential in today’s business context. This requires organisations to understand the human rights risk in their country of operations. INGA supports organisations by noting those indicators that are particularly relevant to human rights either because they are based on standardised and internationally recognised human rights and/or they provide an understanding of the contextual human rights issues within a country. While most of the indicators in INGA are related to either or both of these definitions, we have attempted to highlight a few key indicators within each category.

How are the UN Sustainable Development Goals included?

INGA includes references to those indicators that are specific to the UN Sustainable Development Goals (SDGs), and we have included the number of the corresponding SDG goal and target.

How much data on local communities are provided?

Communities are at the core of INGA. The purpose of INGA is to provide easy-to-use and credible data on peoples’ wellbeing in a given country. As with human rights, indicators relevant to communities are represented throughout the various categories. For instance, the Communities and their living environment category provides country level information on the extent to which people are living in healthy environments, which allow them to have a decent living and to thrive. Data provided includes the level to which communities have access to basic services e.g. water and sanitation, food and health services. There are also specific indicators relevant to livelihoods, environmental vulnerabilities that pose risks to communities (such as pollution and climate change risks), gender equality and indigenous rights. Importantly, this data is at the country level and you will need to do further investigation to understand the real picture at the community level. INGA can help you prioritise the issues to focus on.

How do I sign up?

You can sign up by visiting the Get started page. There you can decide which membership plan is right for you.

How do the pricing and membership plans work?

If you are ready to try INGA, there are four options for you to choose from:

1. INGA Free trial which allows you limited access to the INGA platform, and you can view and download one report with a select number of indicators;
2. INGA Basic, if you only need information for one country, this allows full access to the INGA platform and you can download a single country;
3. INGA Expert membership for a single user, allows one user full access to the INGA platform and the ability to download up to 8 country reports for a 12-month period from the date of purchase;
4. INGA Team membership for multiple users, if you would like unlimited access and users to the INGA platform and data for all countries. For details and pricing on the fourth option, please contact us under Get started.

Do I have to buy a membership?

It depends. With INGA Basic, there is no need to buy a membership as it will give you access to the INGA platform for a 3-month period where you can download one country report and customise. INGA Expert and INGA Team memberships will allow access to larger amounts of country data and will grant you access to the INGA platform for a 12-month period. You can also decide how to best use your country downloads, for instance, you can download the most recent issue of a report and all new issues that are released for that year depending on your membership and whether you have reached your maximum downloads. With INGA Expert, you can download up to 8 countries over a 12-month period, which means you can access the current year and the following issue if it is still within your enrolment period. With INGA Team, you can download data for any country over the 12-month membership period. Please note that you may only download data for each country one time. However, once you have downloaded a country and saved it on your Dashboard, you can go back and edit the same report, for example by re-ordering or reducing the number of indicators and saving under a different name.

Which membership is right for me?

We understand that each organisation is unique, requiring varying levels of country data. We provide a 30-day free trial option which allows you to check out the INGA platform, view a small number of indicators and download one example report which includes these indicators. If you are unsure which membership option is right for you then please contact us at inga@communityinsights.eu, we are here to help.

What is included in the free trial?

You can access the INGA platform for a 30-day period option and view a select number of indicators. You will also be able to download one example report which includes these indicators.

What is the difference between INGA Expert and INGA Team memberships?

At INGA we understand that individuals and organisations both large and small have different resources and needs. In order to provide different options we have developed a single user membership for those that may only need country data for a few countries. For those that may need more, in terms of access and data and number of users, then please contact us under Get started to hear more about the Organization membership for multiple users’ option.

What if I changed my mind?

Unfortunately, all INGA purchases and memberships are final and non-refundable.

Can I get a receipt for my transaction?

Yes, you will be issued with a receipt for every purchase that you place on INGA. If you pay through PayPal then they will send an automatic receipt to the registered email. A copy will also be saved in your INGA profile under Membership and billing.

How can I view and manage my billing?

You can view and edit your membership details through your INGA profile under Membership and billing. Simply log in at this page, then click on your initials at the top right-hand corner of the screen to access your profile. Click on “Membership and billing” which will provide you with details of your membership plans, receipts and update your billing information.

Can I change my membership?

Yes. If you would like to upgrade your membership from INGA Expert to INGA Team (multiple users) please contact us under Get started.

What payment methods do you accept?

Payments can be made through the secure PayPal platform. PayPal also accepts the following credit cards: Visa, Mastercard, American Express and Discover. You also have the option to pay by ‘Invoice’, in this case you would submit your details and then we will issue an invoice for the amount specified. Please note that you will not receive access to your content until you complete the payment.

Can I call or email a representative to process my transaction for me?

Yes. If you require assistance in making your membership purchase, an INGA representative can assist you. Please contact us at inga@communityinsights.eu.

What if I purchased a report, but now I see that there is new data for the current year available for that country, can I receive an updated report?

INGA consistently works to update its materials, data and sources. Every year we download the most up-to-date information from our many sources. Memberships and pricing are based on enrolment date and number of country download allocations. INGA Expert allows you to download up to 8 countries. If you have downloaded a country report, let’s say for 2020 but the 2021 data is made available, then you will need to use one of your 8 country downloads or make an additional purchase or upgrade your membership in order to access an additional report download. With INGA Team, you can download data for any country over the 12-month membership period, please note that you may only download data for each country one time. If you want the following year’s data for the same country, you will need to purchase or renew your membership.

Do I have to log in and register before I can make my purchase?

Yes, you will need to sign up in order to log in and choose a membership plan. The registration process is very quick and all your information is held in strictest confidence and will never be shared. Please see here for our privacy policy.

I want to change my password. What do I do?

Please click here to change your password.

Will I receive instant access to my purchases?

Yes, once you sign up you will need to choose a plan. If you pay online by credit card, once you have selected and paid for a plan the system will allow you instant access to the content. When you pay by invoice, access to the content is only available once the invoice has been paid in full. Payment may be completed by bank transfer and may take up to 4 business days to be processed.

How do I view my past purchases?

In order to view your purchased content you will need to log in here. Once you are logged in you will come to your personal Dashboard where you can view your previous purchased reports. These are saved for as long as you have an active membership.

Why is there missing data for some of indicators?

When compiling your country report, you may find some indicators do not include any data. This can be for one of two reasons. First, not all datasets are comprehensive enough to have data available for every country. Second, some datasets may not apply to a country, for example a landlocked country may have no answer/response for marine protected areas.

Why are certain sections not immediately available when I download the report?

INGA is working hard to bring you the most comprehensive and instant data. While most of the data is available immediately, there are a few qualitative indicators that require additional efforts and research by our experts. Because INGA has recently been launched, in June 2020, some of our data is still being gathered by our experts. We promise to send you an updated report with the data for these indicators within five working days. We appreciate your patience!

How long will I have access to my reports?

This varies based on your membership. For the Basic, single country report, you will have access to your reports as long as you remain active. With each purchase of a country report you will be able to access the INGA account for a 3-month period. As you purchase additional country reports, this access is extended.

For the INGA Expert and INGA Team memberships you will have access to your reports for a 12-month period. After expiry, if you do not renew within 30 days, you will no longer be able to view content, including your past country reports. When you renew a subscription you retain access to all past reports.

What is your privacy policy and terms of use?

Please have a look at INGA’s Privacy Policy and Terms of Use.